Wittner

University of Sydney Union

Brown Forman

wittner

Tiffany & Co

Our solution

Rather than embarking on a costly and time-consuming website re-platforming, we devised a strategy that would enable ecommerce functionality country by country within the existing  Tiffany & Co framework. 

Omnichannel Ecommerce

CX Transformation

Similar Projects

We combine creativity, data, media and technology to revolutionise how brands inspire the world. See similar projects:

Our team successfully implemented ecommerce capabilities on the Tiffany & Co international website, opening up new revenue streams.

Enhancing international e-commerce capabilities for a world-class retailer.

Discover how you could start your journey towards better customer experience:

Nigel Poole

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Want to enhance your e-commerce navigation and drive more conversions? Get in touch to see how we can help.

Tradelink

SUMMARY

To enhance Tradelink’s retail eCommerce experience, we implemented a high-performance mega menu navigation, designed to enhance product discovery and optimise every stage of the customer journey.

THE SOLUTION

Revolutionising Navigation for a Frictionless Buying Journey

Customer Journey Mapping and Touchpoint Analysis

Conversion Funnel Analysis

 Conversion Rate Optimisation (CRO)

Digital Strategy Consulting

Analytics and Data-Driven Decision Making

6-month year-over-year comparison, focusing on transaction metric

6-month year-over-year comparison, focusing on product discoverability score

6-month year-over-year comparison, focusing on conversion rate metric

A High-Performance, Conversion-Optimised Retail Mega Menu Navigation

A transformed menu navigation system, designed for seamless shopping and optimised conversions

Tradelink Mega Menu Navigation Update

Get in Touch

Considering a Shopify migration?

Furnlink

Our Solution

Our solution involved a comprehensive headless Shopify re-platform from an outdated, vulnerable Woocommerce system to a modern Shopify system, integrating best-of-breed digital technologies to create a new and improved, scalable website.

Platform Migration

Conversion Rate Optimisation (CRO)

The implementation of this headless Shopify rebuild resulted in a significant transformation of Furnlink's e-commerce platform. The integration of best-of-breed technologies provided stability, security, and scalability, ensuring a more coherent shopping experience for customers. The enhanced search functionality helps customers find products, improving overall user engagement and conversion rates.

A Headless Shopify solution for one of Australia's leading stockists of commercial and hospitality furniture.

Nexba

Guided by the objective of transitioning from Shopify to BigCommerce, Nexba sought a platform that seamlessly blended manageability with integration capabilities.

Creativity played a pivotal role, as Matter delivered three design iterations, all grounded in Nexba's vibrant brand identity. 

A fun e-commerce experience for Australia’s best-loved naturally sugar-free brand, Nexba.

To deliver a customised experience for USU members on a mobile app interface that enables students to get the most out of their university experience.

Our Strategy

The strategy for USU was to leverage advancing data-driven techniques – such as personalised content and localised experience – and deliver a student experience driven by data insights and contemporary user experience. 

Marketing Automation

We combine creativity, data, media and technology to revolutionise how brands inspire the world. View similar projects:

Through a comprehensive digital overhaul, the University of Sydney Union now boasts a high-speed, user-friendly experience with JAMM.™ Headless Frontend Accelerator. 

A 360° personalised experience for students of the Sydney University Student Union.

University of Sydney Union

Forcite

To build an ecommerce experience using a headless system architecture that would excite, engage and entice Forcite customers who wish to purchase their world-renowned product.

We helped Forcite – the Australian brand behind the world’s first mass-produced smart helmet – launch a world-class website that would perform for the pioneering brand’s unique product offering that exhibits high page traffic at specific times due to click frenzies when new batches of products go on sale. 

A world-class international e-commerce website, delivering a high-end customer experience.

Forcite Helmets

THE UPSIDE

The Upside

The creation of three region-specific websites seamlessly integrated through Zimble into THE UPSIDE's Apparel 21 ERP system. This strategic approach granted THE UPSIDE precise control over seasonal merchandising, currency settings, and content distribution, ensuring effective sales operations in each region. 

The client now enjoys enhanced flexibility, effortlessly building and integrating new content into their site. The integration of Zimble middleware has elevated the product data connection to Apparel 21, leading to a more enriched and streamlined experience. Thanks to the advanced predictive search and visual merchandising capabilities powered by Searchspring, users can navigate and discover products with efficiency. 

Redefining how fitness enthusiasts discover and engage with premium activewear.

We mapped out how to leverage BigCommerce to optimise the customer purchase workflow which had to cater to a variety of objectives including the ability to display real-time inventory data and prompt real-time geolocation. 

B2B or Wholesale Ecommerce

B2B Ecommerce

Matter Design & Digital successfully implemented geo-targeting on the website, allowing users to specify their location upon entry. The project also addressed the challenge of navigating alcohol shipping laws across the 52 states.

A geolocated, compliant e-commerce experience for America’s first bottled bourbon.

Videopro

We enabled the delivery of Videopro’s project requirements and established a platform built for future growth – growth in existing markets through an enhanced digital offering and growth in new markets with a platform that enables multi-region ecommerce. 

Our collaboration with Videopro has brought about an impressive digital transformation setting a new industry standard.

A headless e-commerce experience for one of Australia’s leading dealers in audiovisual equipment & AV solutions.

Ensuring a seamless brand experience across all touchpoints, personalised and relevant product displays, and an integrated tech ecosystem for scalable growth. 

We combine creativity, data, media and technology to revolutionise how brands connect with the world.

We successfully established an omni-channel solution, unifying the customer experience both online and in-store. The platform now offers diverse options for delivery (including click & collect), payments, and marketing methods. By implementing advanced data-driven strategies, we've achieved a profound level of personalisation, truly understanding and catering to customer preferences and behaviours. 

A next-generation e-commerce re-platform from Magento 1 to BigCommerce.

Wittner Shoes

Brokerversity

The solution we crafted for Brokerversity is a comprehensive learning ecosystem designed to enhance the mortgage broking and finance education landscape. 

Channel Integration Strategy

Customer Segmentation and Targeting

Content Automation and Personalisation

Channel Selection and Strategy

Channel Performance Monitoring and Optimisation

Key results for the project included the integration of an LXP platform allowing for course creation, skill badges, diversification in courses, learning pathways and peer-to-peer learning forums.

A comprehensive learning tool aimed at enhancing brokers' skills and knowledge within the finance and mortgage broking industry. 

Shop for Shops™

A platform migration onto a more reliable system that aligned with Shop for Shops' business growth.

The introduction of Middleware, powered by the Laravel framework, streamlined data transfer between MYOB Exo and BigCommerce, significantly reducing manual workload and enhancing data visibility. 

A new online shopping experience for Australia’s leading retailer of shop fittings, shelving and display solutions.

A website that connects with Tradelink's customers through the use of creativity, collaboration, and the ability to share inspiration and projects with tradies, designers and retail customers.

A new and improved holistic customer experience that offers users the chance to shop visually, segmenting the categories into areas of the home.

A best-in-class e-commerce experience for Australia’s oldest plumbing merchants.

Craster

Working within the elements of BigCommerce, we were able to use striking imagery and proportionate page elements to deliver a user interface that spoke of Craster’s brand upon initial page view. 

Craster's website now offers an advanced quoting system that allows customers to easily create and manage quotes directly from the platform.

Showcasing luxury products for hotels, retail and restaurants.

Plasdene

We helped Plasdene Glass Pak address challenges such as varying product prices across warehouses, quantity-based price variations, and location-based product availability. Our solution involved a seamless integration of technologies including BigCommerce, Laravel middleware, Zimble, and Klaviyo.

Plasdene Feature Image

The Plasdene Glass Pak project has not only met but exceeded expectations - "With our Stage 1 release going live yesterday, I just wanted to send you a quick note to say what an outstanding website Matter has created for us" - Plasdene Glass Pak.

Enabling B2B expansion for Australian-owned quality packaging provider, Plasdene Glass-Pak.

Plasdene Glass Pak

Upfitter

Project History

We worked with the Upfitter team to understand their consumer and map out consumer journeys. This was a key driver in creating a website that met the needs of the Upfitter customer and provided users with an ideal online shopping experience.

Our ongoing CX support has helped Upfitter decrease their abandoned cart metrics by 5.51% from Dec 21-22' to Dec 22-23'. We have also helped to implement strategic ecommerce marketing automations that improve conversions.

We offer e-commerce support for Upfitter, an Australian-based online marketplace of accessories for vehicle fitment.

Upfitter (Support)

Phil Gilbert Motor Group

To build four marketplace websites that would segment and sell motor vehicle parts, allowing users to easily find vehicle parts for their car, using a system that filters parts according to the user’s car make and model.

Through API calls between BigCommerce, Node APP, Comestri and PARts DB. Matter Design & Digital was able to produce an efficient functionality that gives the user fast access to relevant information and a seamless shopping experience.

An e-commerce marketplace of vehicle parts and accessories for the automotive enthusiast.

Pet Chemist

We helped to improve the online pet care experience for Pet Chemist by implementing a forward-thinking, customer-centric solution rooted in cutting-edge ecommerce technology. 

A new and improved holistic customer experience that offers users the chance to browse and shop relevant pet health products online.

Redefining the pet health marketplace using headless e-commerce architecture.

Spencil

To deliver a cohesive technology solution for the Spencil B2C & B2B ecommerce experience and launch a new website built with a headless system architecture.

With our tailored B2B solution, Spencil can now manage manage multiple websites and microservice connections.

A headless e-commerce experience for Australian-owned school stationery and lifestyle products supplier.

Considering a BigCommerce migration?

Laser

To support Laser's growing business and B2B needs, we implemented a comprehensive set of solutions aimed at enhancing their e-commerce platform, streamlining operations, and improving system integrations. 

The migration to BigCommerce successfully enhanced Laser’s B2B capabilities, providing a more streamlined and user-friendly experience for their business clients. 

Increasing e-commerce potential with B2B functionality and enhanced integration through BigCommerce.

Genomic Diagnostics (Healius)

About The Project

As the need for online transactions grew, we worked closely with Genomic Diagnostics to develop a BigCommerce-powered e-commerce system to sell genetic tests online to patients that can then be collected at one of their 2,000+ collection centres around Australia. 

The client wanted a system that allowed customers to select genomic testing products from their WordPress site and then go on to complete transactions in BigCommerce. The result is a platform that offers secure transactions and accessible online access to genetic testing kits.

Through thoughtful design and attention to Genomic Diagnostics' specific needs, we created a system that improved the overall purchasing process for their customers:

Making genetic testing more accessible through e-commerce.


Case Studies

In relentless pursuit of commercial success for our clients, we create beautiful digital solutions for their customers.

Landing

Case Studies

In

relentless

pursuit

of

commercial

success

for

our

clients,

we

create

beautiful

digital

solutions

for

their

customers.

“
With design being in their DNA, Matter were a good fit for Wittner and they worked tirelessly to ensure the transition to BigCommerce was a success. Since launch, we have seen dramatic improvements in site speed, customer conversion and customer experience.
”

Follow our journey

Case Studies

In relentless pursuit of commercial success for our clients, we create beautiful digital solutions for their customers.

“With design being in their DNA, Matter were a good fit for Wittner and they worked tirelessly to ensure the transition to BigCommerce was a success. Since launch, we have seen dramatic improvements in site speed, customer conversion and customer experience.”

Follow our journey

In

relentless

pursuit

of

commercial

success

for

our

clients,

we

create

beautiful

digital

solutions

for

their

customers.

“
With design being in their DNA, Matter were a good fit for Wittner and they worked tirelessly to ensure the transition to BigCommerce was a success. Since launch, we have seen dramatic improvements in site speed, customer conversion and customer experience.
”