Matter Design & Digital Ecommerce Agency Violet Nebula Webpage Background

    Support retainer for growth & optimisation

    Support Retainer

    Designed to empower your e-commerce venture beyond its launch. Monthly support services to access developers, UI/UX designers, strategists and growth experts when you need them every month.

    Trusted by many:

    What we offer

    Our retainer gives you an expert team on hand for your business. Our collaborative, results-oriented approach goes beyond routine maintenance, providing support & optimisation to grow your store.

    30+ Global Team of Specialists

    Our skilled team of specialists possesses expertise in end to end digital commerce,, dedicated to empowering your online innovations. We provide CX validation, experience design and deliver tech solutions to actualise your business objectives.

      Dedicated Client Success Manager

      Our dedicated Client Success Managers are your trusted partners, overseeing every facet of your project. Backed by the expertise of our Head of Client Success, they ensure seamless communication, efficient task allocation, and alignment with your business goals.

        Enhanced Ecommerce Tools

        Unlock a suite of advanced ecommerce tools from our partners designed to amplify your online presence. From dynamic user interfaces to sophisticated backend integrations, these tools are tailored to drive engagement, conversions, and ultimately, revenue.

          Monthly Reviews by Technical Strategists

          Our seasoned Technical Strategists conduct monthly reviews, delving deep into your project's performance and potential optimisations. They identify strengths, opportunities, and potential areas for improvement, keeping your project on track and achieving its full potential.

            Quarterly Workshops with our Strategy Consultant

            Backed by Gartner Inc Research, you can gain exclusive access to our Strategy Consultant's insights through quarterly workshops. These sessions provide a unique opportunity to gain strategic guidance, industry trend information & actionable advice directly from a visionary leader.

              Performance Optimisation

              Maximise the potential of your ecommerce experience with our Performance Optimisation support. Our team analyses and fine-tunes various aspects, including site speed, responsiveness, and user experience.

                Our partners

                We partner with the world's best ecommerce technology to deliver a modern customer experience.

                What we do Matters

                This is what our process looks like. We keep the user top of mind, because they're who matters.


                  We combine creativity, data, media, and technology to revolutionise how brands connect with the world.

                  Follow our journey

                  We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.